Returns
RIGHT OF CANCELLATION AND RETURN CONDITIONS
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery of goods, after receiving the first batch of goods.
Cancellation notice must be made in writing to the email address info@bmwtuning.fi . You will receive a response by email with more detailed instructions for returning the product.
The right of withdrawal only applies to saleable products. Returned products must be in their original packaging, unused and well packaged for return shipping.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice has been sent to our Return Address stated below. If necessary, the returnee must provide proof that the goods have been returned within the specified time limit, for example with a return receipt. The returnee must pay the costs of the return. These costs will not be refunded to the returnee. We charge a return fee of €7.90 per shipment for returns.
When returning a delivered order, please include your name and order number.
RETURN ADDRESS
BMWtuning.fi / Provinyls OY
Ahdetie 8, 20660, Littoinen
Accordingly, we will refund the money you paid for the order using the same payment method you used to pay for the order without delay in accordance with the Consumer Protection Act.
If the package is left uncollected and returned to us, we will charge a €10 return fee.
SHIPMENT CHECK, ERRORS AND PROBLEMS
Please check the delivery immediately upon receipt. If the product is lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and no later than 14 days, and we will agree on how to correct the error. In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act regarding errors.
CUSTOMER SERVICE
Our staff will assist you with any questions regarding your order. Please contact us, either by email or phone:
info@bmwtuning.fi or 029 170 7776